Terms & Conditions

1 Acceptance of Terms

These Terms govern your access to and use of all services provided by paltime at paltime.net, including but not limited to the casino games library, live dealer tables, fishing games, slot games, bingo games, promotional programs, payment services, and customer support (collectively, the "Services").

By registering an account on paltime, you represent that: (a) you have read and understood these Terms in full; (b) you meet all eligibility requirements set out in Section 2; (c) you are not prohibited from using online gambling services under any applicable law in your jurisdiction; and (d) you agree to abide by all rules, policies, and guidelines published on the paltime platform from time to time, including the Privacy Policy and Responsible Gaming Policy, each of which is incorporated by reference into these Terms.

paltime reserves the right to amend these Terms at any time. Continued use of the paltime platform following notification of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2 Eligibility and Registration

2.1 Age Requirement

The paltime platform is strictly accessible to individuals who are at least twenty-one (21) years of age. This minimum age requirement is consistent with Philippine law governing participation in casino-style gaming activities. paltime enforces age verification as part of the Know Your Customer ("KYC") process described in Section 2.3. Any account found to belong to a person under 21 years of age will be immediately closed and all balances forfeited.

2.2 Geographic Eligibility

paltime is operated for and primarily directed at players located in the Philippines. Players are responsible for ensuring that their use of paltime complies with all laws and regulations applicable in their jurisdiction. paltime makes no representation that access to the Services is lawful in any jurisdiction outside the Philippines. Access from jurisdictions where online casino gaming is prohibited is done at the player's own risk and sole responsibility.

2.3 Know Your Customer (KYC) Verification

paltime is required to verify the identity of all players prior to processing the first withdrawal and may require verification at any point during the account relationship. The KYC process may require you to submit: (a) a government-issued photo identification document (e.g., Philippine passport, driver's license, or national ID); (b) proof of address dated within the preceding three months; and (c) proof of ownership of the payment method used for deposits. Failure to complete KYC verification within the required timeframe will result in the suspension of withdrawal privileges.

2.4 One Account Per Player

Each natural person is permitted to hold a maximum of one (1) paltime account. Operating multiple accounts, whether under the same or different names, is strictly prohibited. paltime employs device fingerprinting, IP analysis, and payment method cross-referencing to detect duplicate accounts. Where duplicate accounts are identified, paltime reserves the right to close all associated accounts, void pending withdrawals, and retain balances to the extent permitted by applicable law and PAGCOR regulatory requirements.

2.5 Accurate Registration Information

You must provide accurate, complete, and truthful information during the registration process. You must promptly update your account details if any information changes. paltime shall not be liable for any loss, inconvenience, or delay caused by inaccurate or outdated account information provided by the player.

3 Account Management

3.1 Account Security

You are solely responsible for maintaining the security and confidentiality of your paltime username and password. You agree to: (a) use a strong, unique password that is not used for any other online service; (b) never share your login credentials with any other person; (c) log out of your account after each session when using a shared or public device; and (d) notify paltime customer support immediately upon discovering or suspecting any unauthorized access to your account.

paltime will never ask for your password by email, live chat, or any other communication channel. Any communication purporting to be from paltime that requests your password should be treated as fraudulent and reported immediately.

3.2 Account Closure by Player

You may request the closure of your paltime account at any time by contacting customer support. Before your account is closed, paltime will process any pending withdrawals of verified funds in accordance with the standard withdrawal procedures. Closing your account does not extinguish obligations incurred prior to closure.

3.3 Account Suspension and Closure by paltime

paltime reserves the right to suspend, restrict, or permanently close your account, with or without prior notice, where paltime reasonably suspects: (a) breach of these Terms; (b) fraudulent activity; (c) money laundering or related financial crime; (d) failure to complete KYC verification; (e) provision of false registration information; or (f) any other conduct that paltime considers detrimental to the integrity of the platform or its player community.

3.4 Dormant Accounts

An account that has had no login activity for a period of twelve (12) consecutive months will be classified as dormant. paltime will make reasonable attempts to notify the account holder at the registered email address before any dormancy policy takes effect. Dormant account policies, including any applicable maintenance fees, will be communicated to affected players in accordance with applicable PAGCOR requirements.

4 Deposits and Withdrawals

4.1 Supported Payment Methods

paltime currently supports the following payment methods for both deposits and withdrawals: GCash, PayMaya, Bank of the Philippine Islands (BPI), Banco de Oro (BDO), and Metrobank. All transactions are conducted exclusively in Philippine Pesos (PHP). paltime reserves the right to add, modify, or remove supported payment methods at any time upon reasonable notice to players.

4.2 Deposit Terms

Deposits are credited to your paltime account balance upon confirmation of cleared funds from the relevant payment provider. Minimum and maximum deposit amounts apply and are displayed within the cashier section of your account. paltime does not charge fees on deposits; however, your payment provider may impose their own transaction fees, for which paltime is not responsible.

4.3 Withdrawal Terms

Withdrawal requests will be processed to the same payment method used for the most recent deposit, subject to method availability. Withdrawals are subject to: (a) successful completion of KYC verification; (b) satisfaction of any applicable bonus wagering requirements; and (c) paltime's standard security review procedures. paltime reserves the right to request additional documentation before processing any withdrawal. Withdrawal processing times vary by method and are displayed in the cashier section.

4.4 Player Funds

Player funds held on the paltime platform are maintained separately from paltime's operating funds. paltime does not use player deposits for operational purposes. In the event of insolvency, player funds are afforded priority treatment consistent with applicable regulatory requirements under the PAGCOR framework.

4.5 Currency

All account balances, wagers, winnings, bonuses, and transactions on paltime are denominated in Philippine Pesos (PHP). paltime does not support multi-currency accounts. If you fund your account via a payment method that operates in a different currency, your payment provider's prevailing exchange rate and fees will apply.

5 Bonuses and Promotions

5.1 General Bonus Terms

paltime offers various bonuses and promotional offers to eligible players from time to time. All bonuses are subject to the specific terms and conditions published alongside each individual promotion, which are incorporated by reference into these Terms. In the event of any conflict between promotion-specific terms and these Terms, the promotion-specific terms shall prevail in respect of that promotion.

5.2 Wagering Requirements

Unless expressly stated otherwise in a promotion's specific terms, all bonuses awarded by paltime are subject to wagering requirements that must be satisfied before any bonus-derived winnings may be withdrawn. The wagering requirement multiplier, eligible games, and time limits applicable to each bonus are set out in the respective promotion's terms. Bets placed on games that are excluded from bonus wagering do not contribute to wagering requirement completion.

5.3 Bonus Abuse

paltime operates a zero-tolerance policy toward bonus abuse. Bonus abuse includes, without limitation: (a) creating multiple accounts to claim bonuses more than once; (b) participating in low-risk betting strategies designed solely to satisfy wagering requirements without genuine gameplay; (c) coordinating with other players to exploit promotional terms; and (d) any other conduct that paltime reasonably determines to constitute an unfair exploitation of its promotional offers. paltime reserves the right to void bonuses and associated winnings, and to close accounts, where bonus abuse is detected.

5.4 Modification and Withdrawal of Promotions

paltime reserves the right to modify, suspend, or withdraw any promotion at any time. Where a promotion is modified after a player has commenced participation, paltime will honour the terms applicable at the time of the player's opt-in to the extent reasonably practicable.

6 Gameplay Rules

6.1 Game Rules

Each game available on the paltime platform is governed by its own set of rules, which are accessible within the game interface. It is your responsibility to familiarise yourself with the applicable game rules before placing any wager. paltime is not responsible for losses incurred as a result of a player's unfamiliarity with game rules.

6.2 Random Number Generation

The outcomes of paltime's random number generator (RNG) games are determined by certified RNG software. The RNG used by paltime's game providers is independently tested and certified to ensure statistical randomness and fairness. Return-to-player (RTP) percentages for individual games are available within each game's information section.

6.3 Malfunctions

In the event of a technical malfunction, software error, or communications failure that affects the outcome or recording of a game, paltime reserves the right to void affected bets and return stakes to players. Malfunctions void all pays and play. paltime shall have no further liability in such circumstances.

6.4 Bet Limits

Minimum and maximum bet limits apply to all games on the paltime platform. These limits are displayed within each game and in the cashier section. paltime reserves the right to adjust bet limits at any time. paltime also reserves the right to impose individual account-level bet limits where it deems this appropriate for risk management or responsible gaming purposes.

7 Prohibited Activities

The following activities are strictly prohibited on the paltime platform. Engaging in any prohibited activity may result in immediate account suspension, voiding of bets and winnings, forfeiture of balances, and referral to relevant law enforcement or regulatory authorities:

• Using automated betting software, bots, scripts, or any mechanical or electronic device to assist with or conduct gameplay;
• Colluding with other players to gain an unfair advantage in any game;
• Exploiting errors, glitches, or software vulnerabilities in any game or the paltime platform;
• Using the paltime platform for any form of money laundering, terrorist financing, or other financial crime;
• Depositing funds obtained through fraudulent means, including stolen payment credentials;
• Engaging in chargebacks or payment disputes in bad faith after placing wagers;
• Providing false, misleading, or fraudulent information during registration or KYC verification;
• Accessing or attempting to access another player's account without authorisation;
• Selling, transferring, or allowing use of your paltime account by any other person;
• Engaging in any conduct that paltime reasonably determines to be disruptive, abusive, or harmful to other players, paltime staff, or the integrity of the platform.

8 Responsible Gaming

paltime is committed to promoting responsible gaming practices. We recognise that while the vast majority of paltime players enjoy casino games as a form of entertainment, a small number may experience difficulties in controlling their gambling behaviour. paltime provides a suite of responsible gaming tools accessible from within your account settings, including deposit limits, session time limits, cooling-off periods, and self-exclusion.

Players who believe they may have a gambling problem are strongly encouraged to use the self-exclusion facility, which can be activated immediately from your account settings or by contacting paltime customer support. Self-exclusion is a binding request and will be honoured for the minimum period selected by the player.

paltime strictly enforces the 21-year minimum age requirement and employs robust age verification measures as required under the PAGCOR regulatory framework. For further information on our responsible gaming policies, tools, and resources, please refer to our Responsible Gaming page at paltime.net/responsible-gaming.

9 Intellectual Property

All content on the paltime platform, including but not limited to the paltime brand name, logo, website design, graphics, text, game interfaces, software, and associated documentation ("paltime Content"), is the property of paltime or its licensors and is protected by applicable intellectual property laws.

paltime grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the paltime platform and its content solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to: (a) copy, reproduce, or distribute any paltime Content; (b) modify, adapt, or create derivative works from paltime Content; (c) reverse engineer any software forming part of the paltime platform; or (d) use any paltime trademark, logo, or brand element without prior written consent.

Game content made available on paltime is licensed from third-party providers including JILI Technology, PG Soft, and others. All intellectual property rights in such game content remain vested in the respective game providers.

10 Privacy and Data

paltime collects, processes, stores, and uses your personal information in accordance with our Privacy Policy, which is incorporated by reference into these Terms and available at paltime.net/privacy-policy. By creating a paltime account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

paltime is required by the PAGCOR regulatory framework and applicable Philippine data protection law to retain certain player records for prescribed periods. paltime implements industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

11 Limitation of Liability

To the fullest extent permitted by applicable law, paltime's total liability to you arising from or in connection with your use of the paltime platform shall be limited to the amount of funds held in your paltime account at the time the relevant claim arises.

paltime shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising from your use of the platform, including but not limited to loss of profits, loss of data, or loss of opportunity, whether or not paltime has been advised of the possibility of such damages.

paltime does not warrant that: (a) the platform will be available without interruption; (b) the platform will be free from errors or viruses; or (c) any specific game outcome will be achieved. Participation in casino games involves inherent risk of financial loss, and you accept this risk by using the paltime platform.

Nothing in these Terms shall limit or exclude paltime's liability for fraud, fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable Philippine law.

12 Amendments to These Terms

paltime reserves the right to amend these Terms at any time. Where changes are material, paltime will provide reasonable advance notice to registered players via the registered email address or via a prominent notice on the paltime platform. Non-material amendments may take effect immediately upon publication.

Your continued use of the paltime platform following notification of any amendment constitutes your acceptance of the revised Terms. If you do not accept any amended Terms, you must immediately cease using the paltime platform and contact customer support to request account closure.

The effective date at the top of this page reflects the date on which the current version of these Terms came into force.

13 Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of laws provisions.

In the event of any dispute arising from or in connection with these Terms or your use of the paltime platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days of written notice, either party may refer the matter to the competent courts of the Republic of the Philippines.

Where your dispute concerns the outcome of a game or a technical malfunction, paltime's internal dispute resolution process applies. You must submit any such dispute to paltime customer support within seven (7) days of the relevant event. paltime will investigate and respond within a reasonable timeframe. The decision of paltime's technical review team on game outcome disputes, where supported by server-side logs, is final.

paltime operates within the PAGCOR regulatory framework. Complaints that cannot be resolved through paltime's internal process may be escalated to PAGCOR in accordance with applicable regulatory procedures.

14 Contact Information

If you have any questions about these Terms, wish to raise a complaint, or need assistance with your paltime account, please contact our customer support team through any of the following channels:

• Email: support@paltime.net (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on paltime.net
• Service Coverage: Serving players in Manila, Cebu, Davao, Quezon City, Makati, and all regions of the Philippines

paltime aims to acknowledge all written enquiries within twenty-four (24) hours and to resolve complaints within ten (10) business days of receipt.