Privacy Policy
paltime is committed to protecting the privacy of every player on our platform. This Privacy Policy explains exactly how we collect, use, store, and safeguard your personal information in accordance with Philippine data protection law.
A plain-language overview of the core data protection principles that govern how paltime handles your personal information. The full legal text follows below.
Data Encrypted at Rest and in Transit
All personal data you submit to paltime is protected by industry-standard TLS encryption during transmission and AES-256 encryption at rest. Your account credentials, financial details, and identity documents are never stored in plain text.
You Control Your Data
Under the Data Privacy Act of 2012 (Republic Act No. 10173), Filipino players have the right to access, correct, and request deletion of their personal data held by paltime. Submit a request anytime through our support team.
No Selling of Personal Data
paltime does not sell, rent, or trade your personal information to third-party marketers. Data shared with partners is strictly limited to what is necessary for service delivery, payment processing, and regulatory compliance.
PAGCOR-Compliant Data Handling
paltime operates within the PAGCOR regulatory framework. Our data practices meet the record-keeping and KYC requirements set by PAGCOR, ensuring your information is handled with the same rigour applied to regulated financial institutions.
Transparent Cookie Use
paltime uses cookies solely to improve your experience on the platform — session management, preference storage, and anonymous analytics. We do not use third-party advertising cookies or behavioural tracking cookies.
Breach Notification
In the unlikely event of a personal data breach, paltime will notify affected players and the National Privacy Commission within 72 hours of discovery, in accordance with NPC Circular No. 16-03 and applicable PAGCOR requirements.
Summary: This Privacy Policy ("Policy") describes how paltime ("paltime," "we," "us," "our") collects, uses, discloses, and safeguards the personal information of players and visitors on paltime.net ("the Platform"). This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable PAGCOR regulatory requirements. By registering a paltime account or using the Platform, you consent to the practices described in this Policy.
1 Introduction
paltime is the Philippines' premier online casino platform, serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond. We understand that your privacy is important, and we take our obligations as a personal information controller under Philippine law seriously.
This Policy applies to all personal data collected through the paltime website at paltime.net, the paltime mobile interface, our customer support channels, and any other touchpoint through which you interact with paltime. It covers data collected from registered players, prospective players who browse the Platform without registering, and individuals who contact our support team.
This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform and incorporated by reference. In the event of any conflict between this Policy and a more specific data-handling notice provided at the point of data collection, the more specific notice shall prevail in respect of that collection activity.
paltime's commitment to privacy is not merely a legal obligation — it is a foundational pillar of the trust we build with every player on our platform. We do not profit from your personal data. We use it to deliver, secure, and continuously improve the paltime experience for Filipino players.
2 Personal Data We Collect
paltime collects personal data through several channels: registration forms, KYC verification submissions, payment transactions, gameplay activity, customer support interactions, and automated technical data collection. The categories of personal data we collect include the following:
2.1 Registration and Identity Data
When you create a paltime account, we collect: full legal name, date of birth (to verify the 21-year minimum age requirement under Philippine law), email address, mobile number, and residential address. This data is mandatory — without it, we cannot create a verified account for you.
2.2 KYC Verification Data
To comply with PAGCOR requirements and anti-money laundering (AML) obligations under Republic Act No. 9160 (the Anti-Money Laundering Act, as amended), paltime collects identity verification documents. These may include:
- Government-issued photo identification (Philippine passport, driver's license, national ID, or SSS/GSIS ID)
- Proof of current address (utility bill, bank statement, or similar document dated within three months)
- Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account registered in your name)
- Source of funds documentation where required by our AML compliance programme
2.3 Financial and Transaction Data
paltime collects records of all deposits, withdrawals, bonus transactions, and wagers placed on the Platform. We record payment method identifiers (e.g., GCash mobile number, BPI or BDO account reference) but do not store full bank account numbers or card details on our servers — these are handled directly by our regulated payment partners.
2.4 Gameplay and Activity Data
We collect data about your activity on the Platform, including: games played, bet amounts, win/loss records, session durations, login timestamps, and responsible gaming tool usage. This data is used to personalise your experience, detect problem gambling indicators, and fulfil regulatory reporting obligations.
2.5 Technical and Device Data
When you access paltime.net, our servers automatically collect: IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session cookies. This data is used for security monitoring, fraud detection, and platform optimisation. We do not use this data to build advertising profiles.
2.6 Communications Data
When you contact paltime customer support via live chat, email, or any other channel, we retain records of those communications, including the content of messages, timestamps, and the resolution reached. This data is used for quality assurance, dispute resolution, and staff training.
2.7 Data Collected via Cookies
paltime uses cookies and similar tracking technologies as described in Section 8 of this Policy. Cookies may collect data about your browsing behaviour on paltime.net, your language and display preferences, and your session state.
Special Categories: paltime does not intentionally collect sensitive personal information as defined under the Data Privacy Act (e.g., health data, religious beliefs, political opinions) unless you voluntarily provide such information — for example, when requesting a self-exclusion on medical grounds. Any sensitive data provided in this context is processed solely for the stated purpose and retained only for as long as necessary.
3 How We Use Your Personal Data
paltime uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC data |
| Identity verification and age verification (21+) | KYC documents, date of birth |
| Processing deposits and withdrawals | Financial data, payment method identifiers |
| Delivering and improving Platform services | Gameplay data, technical data |
| Fraud detection and security monitoring | Technical data, transaction data, gameplay data |
| AML / counter-terrorism financing compliance | Identity data, transaction data, source of funds |
| Responsible gaming monitoring and intervention | Gameplay data, session data, communications |
| Bonus and promotional administration | Account data, gameplay data, transaction data |
| Customer support and dispute resolution | Communications data, account data |
| Regulatory reporting to PAGCOR and the AMLC | Identity data, transaction data, KYC documents |
| Platform analytics and performance optimisation | Technical data, anonymised gameplay data |
| Sending service notifications and policy updates | Email address, mobile number |
paltime will not use your personal data for purposes that are incompatible with those listed above without providing you with a new privacy notice and, where required by law, obtaining your consent.
4 Legal Basis for Processing
Under the Data Privacy Act of 2012, paltime relies on the following legal bases for processing your personal data:
4.1 Contractual Necessity
The majority of paltime's data processing is necessary for the performance of the contract between you and paltime — specifically, the Terms & Conditions you agreed to when registering your account. This includes processing your identity data to create your account, your financial data to process transactions, and your gameplay data to deliver the services you have requested.
4.2 Legal Obligation
paltime is required by law and by the PAGCOR regulatory framework to process certain categories of data. This includes age verification (RA 9287 and PAGCOR requirements), KYC and identity verification (PAGCOR licensee requirements), and AML transaction monitoring (RA 9160 and AMLC regulations). These processing activities take place regardless of your consent because they are mandatory legal obligations.
4.3 Legitimate Interests
paltime relies on its legitimate interests to process data for fraud prevention, platform security, responsible gaming monitoring, and service analytics. In each case, paltime has assessed that its legitimate interests are not overridden by your rights and interests, given the nature of the data involved and the safeguards we apply.
4.4 Consent
Where paltime sends you optional marketing communications (e.g., promotional offers, new game announcements), this is done on the basis of your consent, which you may withdraw at any time by adjusting your account notification preferences or by contacting customer support. Withdrawing marketing consent does not affect the lawfulness of processing already carried out.
5 Data Sharing and Disclosure
paltime does not sell, rent, or trade your personal data. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose.
5.1 Payment Service Providers
To process your deposits and withdrawals, paltime shares necessary financial and identity data with regulated payment service providers including GCash (G-Xchange, Inc.), PayMaya (PayMaya Philippines, Inc.), and partner banks including BPI, BDO, and Metrobank. These providers process your data solely to execute payment instructions and are bound by their own regulatory obligations and data protection standards.
5.2 Game Technology Providers
Games on the paltime platform are powered by third-party game providers. These providers receive limited technical data (such as session tokens and bet records) necessary to deliver and record game outcomes. Game providers are contractually prohibited from using this data for any purpose other than service delivery to paltime.
5.3 Regulatory and Law Enforcement Authorities
paltime is required to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities when required by law, regulation, court order, or lawful government request. paltime will notify affected players of such disclosures to the extent permitted by law.
5.4 KYC and Identity Verification Partners
paltime may engage regulated third-party identity verification service providers to assist with KYC processing. These providers verify the authenticity of identity documents and perform liveness checks. They act as data processors under paltime's instruction and are bound by data processing agreements consistent with the Data Privacy Act.
5.5 Professional Advisers
paltime may share personal data with legal counsel, auditors, and other professional advisers where necessary for the provision of professional services, subject to strict confidentiality obligations.
5.6 Business Transfers
In the event of a merger, acquisition, or sale of all or substantially all of paltime's assets, player data may be transferred to the acquiring entity as part of the transaction. paltime will provide reasonable prior notice to affected players and ensure that the recipient entity is bound by data protection obligations no less protective than those in this Policy.
6 Data Retention
paltime retains personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | PAGCOR regulatory requirement |
| KYC identity documents | Duration of account + 5 years after closure | AMLC / RA 9160 requirement |
| Financial transaction records | Duration of account + 5 years after closure | AMLC / BIR requirements |
| Gameplay and session records | Duration of account + 2 years after closure | PAGCOR regulatory requirement |
| Customer support communications | 3 years from the date of each interaction | Dispute resolution / legitimate interest |
| Technical and device data (logs) | 90 days from collection | Security monitoring / legitimate interest |
| Marketing consent records | Until consent is withdrawn + 1 year | Legal obligation to demonstrate consent |
When your personal data is no longer required, paltime will securely delete or anonymise it. Anonymised data (from which all identifying information has been irreversibly removed) may be retained indefinitely for statistical and analytical purposes.
7 Your Rights as a Data Subject
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by paltime:
You may request a copy of the personal data paltime holds about you, the purposes for which it is processed, and the recipients with whom it has been shared.
You may request correction of any inaccurate or incomplete personal data. You can update basic account details directly in your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to paltime's legal retention obligations.
You may object to processing based on legitimate interests or for direct marketing purposes. Where you object to marketing, paltime will cease that processing immediately.
You may request your personal data in a structured, commonly used, machine-readable format for transfer to another controller, where technically feasible.
If you believe paltime has violated your data privacy rights, you may file a complaint with the National Privacy Commission (NPC) at privacy.gov.ph.
To exercise any of the above rights, please contact paltime's Data Protection Officer using the contact details in Section 13. paltime will respond to all data subject requests within fifteen (15) business days of receipt. Where a request requires additional time due to complexity, paltime will notify you of the extended timeline within the initial fifteen-day period.
Please note that certain rights are subject to limitations where paltime has overriding legitimate interests, legal obligations, or regulatory requirements that necessitate the retention or continued processing of your personal data. paltime will clearly communicate any such limitations when responding to your request.
8 Cookies and Tracking Technologies
paltime uses cookies and similar technologies on paltime.net to ensure the Platform functions correctly, to maintain session security, and to improve the user experience. The following categories of cookies are used:
8.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function and cannot be disabled. They include session authentication tokens, security tokens, and load balancing cookies. Without these cookies, you would not be able to log in to your paltime account or navigate the Platform securely. These cookies do not collect personally identifiable information beyond what is necessary for session management.
8.2 Functional Cookies
Functional cookies remember your preferences on the Platform, such as your preferred language, display settings, and whether you have acknowledged certain notices. These cookies improve your experience by personalising the Platform to your settings without requiring you to re-enter preferences on each visit.
8.3 Analytics Cookies
paltime uses privacy-respecting analytics tools to collect anonymised data about how players use the Platform — which pages are visited most frequently, where players encounter difficulties, and how session flows can be improved. This data is aggregated and does not identify individual players. paltime does not use third-party advertising analytics platforms.
8.4 Managing Cookies
You can manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to the Platform. Most modern browsers allow you to: view the cookies stored by a website; delete individual cookies or all cookies; and block cookies from specific websites or all third parties.
paltime does not respond to "Do Not Track" signals from browsers at this time, as there is no standardised interpretation of that signal. However, paltime's analytics practices are designed to be privacy-respecting by default, with anonymisation applied at the point of collection.
9 Data Security
paltime implements a comprehensive information security programme designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:
- Encryption: All data transmitted between your device and paltime.net is protected by TLS 1.2 or higher. Sensitive data stored on paltime's servers is encrypted at rest using AES-256.
- Access Controls: Access to player personal data within paltime's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
- Two-Factor Authentication: paltime supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of protection against unauthorised access.
- Penetration Testing: paltime engages independent security researchers to conduct regular penetration testing of the Platform and its underlying infrastructure.
- Data Minimisation: paltime collects only the personal data necessary for the stated purposes and does not retain data beyond the periods specified in Section 6.
- Employee Training: All paltime staff with access to player data receive regular training on data protection obligations and security best practices.
- Incident Response: paltime maintains a documented data breach response plan. In the event of a breach affecting your personal data, paltime will notify you and the National Privacy Commission in accordance with NPC Circular No. 16-03.
While paltime takes every reasonable precaution to protect your personal data, no online platform can guarantee absolute security. You also have a role to play in keeping your data safe — please keep your paltime password confidential, use a strong and unique password, and log out of your account after each session on shared devices.
10 Children's and Minors' Privacy
paltime is strictly an adults-only platform. Access to and use of the paltime Platform is prohibited for any individual under the age of twenty-one (21) years, in accordance with Philippine law governing casino-style gaming. paltime does not knowingly collect personal data from individuals under 21 years of age.
As part of the registration process, paltime requires all applicants to confirm that they are at least 21 years old. paltime verifies age as part of the KYC process described in Section 2.2. Where paltime discovers or has reasonable grounds to believe that a player is under 21, the account will be immediately closed, all gameplay will be voided, and the matter may be referred to relevant authorities.
If you are a parent or guardian and believe that your child has registered a paltime account without your knowledge, please contact our customer support team immediately at support@paltime.net. We will investigate and close the account promptly.
11 International Data Transfers
paltime's primary operations are based in the Philippines and data is principally stored on servers located in the Philippines or in data centres that serve the Southeast Asian region. However, some of paltime's third-party service providers — including game technology providers and cloud infrastructure partners — may process data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, paltime ensures that appropriate safeguards are in place, consistent with the requirements of the Data Privacy Act and NPC guidelines on cross-border data transfers. These safeguards include: contractual data processing agreements with standard data protection clauses; transfers only to countries or organisations that provide an adequate level of data protection; and ongoing due diligence of the data protection practices of all international data processors.
paltime does not transfer personal data to jurisdictions where paltime cannot ensure adequate protection for your rights as a data subject.
12 Changes to This Privacy Policy
paltime reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When we make material changes to this Policy, we will notify registered players by email and by posting a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
The "Effective Date" at the top of this Policy indicates when the current version came into force. We encourage you to review this Policy periodically so that you remain informed about how paltime protects your personal data. Your continued use of the Platform after the effective date of any amended Policy constitutes your acceptance of the updated terms.
For non-material changes — such as corrections of typographical errors, clarifications that do not alter the substance of the Policy, or updates to contact details — paltime may update this Policy without prior notice, although the Effective Date will be updated to reflect the revision.
Previous versions of this Privacy Policy are available upon request from paltime's Data Protection Officer.
13 Contact Us & Data Protection Officer
paltime has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and with applicable data protection law. If you have any questions, concerns, or requests regarding this Policy or the processing of your personal data, please contact us through the following channels:
paltime Data Protection Officer
Email (plain text — not a link): support@paltime.net
Live Chat: Available 24/7 on paltime.net
Serving players across Manila, Cebu, Davao, Quezon City, Makati & all of the Philippines
paltime aims to acknowledge all privacy-related enquiries within two (2) business days and to provide a full response within fifteen (15) business days. Complex requests may take longer, in which case we will keep you informed of progress.
If you are not satisfied with paltime's response to your privacy enquiry, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available at privacy.gov.ph (reference only — not a hyperlink per site policy).
This Privacy Policy was prepared in accordance with Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and applicable National Privacy Commission issuances.
Your Privacy is Safe at paltime
paltime is built for Filipino players who expect both world-class gaming and genuine respect for their personal data. Explore over 1,200 games — from live baccarat to JILI slots — knowing your information is always protected. For players 21 and above only.
21+ only. Please gamble responsibly. Visit our Responsible Gaming page for support tools.